Return and Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Returns are not accepted for:
• Used or worn items
• Items damaged due to misuse
• Sale or clearance items (unless faulty)

Faulty or incorrect items must be reported within 48 hours of delivery.

Refunds
Upon receipt of the goods and provided they are returned unused in their original packing in perfect condition, we will refund the full amount of the cost of the goods only, less a 20% handling charge. All costs incurred in sending the goods to you will not be refunded. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Return Delivery
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damages
Elevate Goods is not liable for any products damaged or lost during Delivery. If your order is received damaged or lost, please contact the Courier company to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us
If you have any questions on how to return your item to us, contact us.